This is the 2nd time I have come to East Coast Professionals. I really only spoke to 3 people in the front reception area. I don’t know the 2 gentlemen’s names, but we’re very polite & making sure I was comfortable while I waited. Vera is always lovely
Stephen kindly showed me how to access the battery should I need to trickle charge in future , as well as ensuring I knew how to access the spare tyre , since I had never done it and thought it may be different since the recall . The office staff/ managers all made sure I …
Stephen at front desk ensured we were comfortable while we waited. Offered coffee, wifi, lift to shopping centre
Vera in Administration, was extremely helpful and cheerful, despite it being a very busy holiday period. When I asked a favour to have the power attached to the motor home so the fridge would be chilled when we collected it over the weekend, this was no problem. The vehicle has gone very well since on …
The woman in the Service Centre plus Roy and also the gentleman who washed and cleaned the motorhome after the service. The service was completely different to last years service that did not satisfy me.
The service receptionist was very friendly & offered refreshments when we first arrived & again when we picked the vehicle up. The guy that took us to the the shopping center was very friendly & we had a good conversation both on the way to & from the shopping center & also did a good …
WOW score 10 The front office Staff Vera & I think, Steve were great! & the gentleman who drove me to & from Garden City were all great! No complaints from me &seriously I am someone who would let you know if something wasn’t right. So thanks again
Steven at the service desk gave exceptional service, being in a trade, having my van off the road costs money. They went above and beyond to get me back to work.
Steven took the time to listen to me explaining in my non technical terms what was wrong. He was able to verify what I needed and patiently explained the problem to me and organise the replacement part. He contacted me when the part arrived and arranged a service.
The service manager could not be more helpful