Testimonials

Response: 5f7ccc4b44392b737d3f2481 Date of Survey: Date/Time: 10/7/2020 5:58 AM Dealership Service NPS Rating [0 to 10]: 9 Service Adviser’s Name: Stephen Blaauw Customer WOW Comment: service manager ran through the diagnostics in detail of the work done escorted me to my vehicle

Response:5f713933c61fe72957d30c70 Date of Survey: Date/Time: 9/28/2020 11:15 AM Dealership Service NPS Rating [0 to 10]: 10 Service Adviser’s Name: Vera Mcstay Customer WOW Comment: Vera Mcstay was our contact person when we phoned and she was so helpful and diligent about following up on the availability of parts and service time. When we arrived Vera

All staff from job coordinator (beautiful lady in office) to mechanics and even manager gave us great support with our motor home issue. So very much appreciated. Everything done with ease, professional, and working with us in such a tight time frame as we were heading for Melbourne to catch Spirit of Tasmania.

This is the 2nd time I have come to East Coast Professionals. I really only spoke to 3 people in the front reception area. I don’t know the 2 gentlemen’s names, but we’re very polite & making sure I was comfortable while I waited. Vera is always lovely

Stephen kindly showed me how to access the battery should I need to trickle charge in future , as well as ensuring I knew how to access the spare tyre , since I had never done it and thought it may be different since the recall . The office staff/ managers all made sure I

Stephen at front desk ensured we were comfortable while we waited. Offered coffee, wifi, lift to shopping centre

Vera in Administration, was extremely helpful and cheerful, despite it being a very busy holiday period. When I asked a favour to have the power attached to the motor home so the fridge would be chilled when we collected it over the weekend, this was no problem. The vehicle has gone very well since on

The woman in the Service Centre plus Roy and also the gentleman who washed and cleaned the motorhome after the service. The service was completely different to last years service that did not satisfy me.

The service receptionist was very friendly & offered refreshments when we first arrived & again when we picked the vehicle up. The guy that took us to the the shopping center was very friendly & we had a good conversation both on the way to & from the shopping center & also did a good

WOW score 10 The front office Staff Vera & I think, Steve were great! & the gentleman who drove me to & from Garden City were all great! No complaints from me &seriously I am someone who would let you know if something wasn’t right. So thanks again