East Coast Commercials Service Centre


Customer Testimonials


Response: 5f7ccc4b44392b737d3f2481 Date of Survey: Date/Time: 10/7/2020 5:58 AM Dealership Service NPS Rating [0 to 10]: 9 Service Adviser’s Name: Stephen Blaauw Customer WOW Comment: service manager ran through the diagnostics in detail of the work done escorted me to my vehicle


Response:5f713933c61fe72957d30c70 Date of Survey: Date/Time: 9/28/2020 11:15 AM Dealership Service NPS Rating [0 to 10]: 10 Service Adviser’s Name: Vera Mcstay Customer WOW Comment: Vera Mcstay was our contact person when we phoned and she was so helpful and diligent about following up on the availability of parts and service time. When we arrived Vera …

response=5f713933c61fe72957d30c70 Read More »

R, Munruben

All staff from job coordinator (beautiful lady in office) to mechanics and even manager gave us great support with our motor home issue. So very much appreciated. Everything done with ease, professional, and working with us in such a tight time frame as we were heading for Melbourne to catch Spirit of Tasmania.

Evelyn , Suffolk Park, NSW

This is the 2nd time I have come to East Coast Professionals. I really only spoke to 3 people in the front reception area. I don’t know the 2 gentlemen’s names, but we’re very polite & making sure I was comfortable while I waited. Vera is always lovely

J, Shailer Park, Qld

Stephen at front desk ensured we were comfortable while we waited. Offered coffee, wifi, lift to shopping centre

A, Fingal Bay, NSW

Vera in Administration, was extremely helpful and cheerful, despite it being a very busy holiday period. When I asked a favour to have the power attached to the motor home so the fridge would be chilled when we collected it over the weekend, this was no problem. The vehicle has gone very well since on …

A, Fingal Bay, NSW Read More »

John, Underwood QLD

The woman in the Service Centre plus Roy and also the gentleman who washed and cleaned the motorhome after the service. The service was completely different to last years service that did not satisfy me.

Tony, Buderim

The service receptionist was very friendly & offered refreshments when we first arrived & again when we picked the vehicle up. The guy that took us to the the shopping center was very friendly & we had a good conversation both on the way to & from the shopping center & also did a good …

Tony, Buderim Read More »

E, Suffolk Park, NSW

WOW score 10 The front office Staff Vera & I think, Steve were great! & the gentleman who drove me to & from Garden City were all great! No complaints from me &seriously I am someone who would let you know if something wasn’t right. So thanks again

G, Lower Beachmont

Steven at the service desk gave exceptional service, being in a trade, having my van off the road costs money. They went above and beyond to get me back to work.

M, Nerang

Steven took the time to listen to me explaining in my non technical terms what was wrong. He was able to verify what I needed and patiently explained the problem to me and organise the replacement part. He contacted me when the part arrived and arranged a service.

K, Wishart

The service manager could not be more helpful

Jacob, Brisbane, Qld

Roy. Understands the urgency of my business and tries to get my servicing though quickly.

Jerry C, Mansfield QLD

Well Done Stephen, Was able to talk to head mechanic prior to having service and repairs done .

Jan, Ipswitch, QLD

The vehicle has performed extremely well and the fuel consumption has been good considering the weight of the vehicle. Being a motor home, the front wheel drive can cause some difficulty in certain conditions. I think the front wheel spring suspension could be better as it tends to bottom out on western roads.

Lyn, Windsor QLD

This is the first time I have taken my motor home for a service. Everyone was very helpful and answered all my questions happily and didn’t make me feel stupid.

Robert, Banora Point, NSW

Very happy friendly staff with a professional approach. They answered any questions I had about the vehicle. Nothing was a problem for them. There customers service was great and reassuring which made me so confident in all the staff.

Ian – Jimboomba, QLD

Customer Service Experience Comments I had the ability to speak directly to the mechanic who ultimately saved me several hundreds of dollars to fix my air conditioner switch which had failed. Instead of replacing the whole modular unit he was able to just replace the switch.