Response: 5f7ccc4b44392b737d3f2481 Date of Survey: Date/Time: 10/7/2020 5:58 AM Dealership Service NPS Rating [0 to 10]: 9 Service Adviser’s Name: Stephen Blaauw Customer WOW Comment: service manager ran through the diagnostics in detail of the work done escorted me to my vehicle
Response:5f713933c61fe72957d30c70 Date of Survey: Date/Time: 9/28/2020 11:15 AM Dealership Service NPS Rating [0 to 10]: 10 Service Adviser’s Name: Vera Mcstay Customer WOW Comment: Vera Mcstay was our contact person when we phoned and she was so helpful and diligent about following up on the availability of parts and service time. When we arrived Vera …
All staff from job coordinator (beautiful lady in office) to mechanics and even manager gave us great support with our motor home issue. So very much appreciated. Everything done with ease, professional, and working with us in such a tight time frame as we were heading for Melbourne to catch Spirit of Tasmania.
This is the 2nd time I have come to East Coast Professionals. I really only spoke to 3 people in the front reception area. I don’t know the 2 gentlemen’s names, but we’re very polite & making sure I was comfortable while I waited. Vera is always lovely
Stephen kindly showed me how to access the battery should I need to trickle charge in future , as well as ensuring I knew how to access the spare tyre , since I had never done it and thought it may be different since the recall . The office staff/ managers all made sure I …
Stephen at front desk ensured we were comfortable while we waited. Offered coffee, wifi, lift to shopping centre
Vera in Administration, was extremely helpful and cheerful, despite it being a very busy holiday period. When I asked a favour to have the power attached to the motor home so the fridge would be chilled when we collected it over the weekend, this was no problem. The vehicle has gone very well since on …
The woman in the Service Centre plus Roy and also the gentleman who washed and cleaned the motorhome after the service. The service was completely different to last years service that did not satisfy me.
The service receptionist was very friendly & offered refreshments when we first arrived & again when we picked the vehicle up. The guy that took us to the the shopping center was very friendly & we had a good conversation both on the way to & from the shopping center & also did a good …
WOW score 10 The front office Staff Vera & I think, Steve were great! & the gentleman who drove me to & from Garden City were all great! No complaints from me &seriously I am someone who would let you know if something wasn’t right. So thanks again
Steven at the service desk gave exceptional service, being in a trade, having my van off the road costs money. They went above and beyond to get me back to work.
Steven took the time to listen to me explaining in my non technical terms what was wrong. He was able to verify what I needed and patiently explained the problem to me and organise the replacement part. He contacted me when the part arrived and arranged a service.
The service manager could not be more helpful
Roy. Understands the urgency of my business and tries to get my servicing though quickly.
Well Done Stephen, Was able to talk to head mechanic prior to having service and repairs done .
Stephen. Very helpful & fully explained what was being done or was being arranged for my next visit back at ECC.
The vehicle has performed extremely well and the fuel consumption has been good considering the weight of the vehicle. Being a motor home, the front wheel drive can cause some difficulty in certain conditions. I think the front wheel spring suspension could be better as it tends to bottom out on western roads.
This is the first time I have taken my motor home for a service. Everyone was very helpful and answered all my questions happily and didn’t make me feel stupid.
Very happy friendly staff with a professional approach. They answered any questions I had about the vehicle. Nothing was a problem for them. There customers service was great and reassuring which made me so confident in all the staff.
Customer Service Experience Comments I had the ability to speak directly to the mechanic who ultimately saved me several hundreds of dollars to fix my air conditioner switch which had failed. Instead of replacing the whole modular unit he was able to just replace the switch.